Terms And Conditions
This term and conditions create legal contract between company (playwise365) and customer (players). So, It is recommended to read this carefully. By accepting term and condition, you are bounded by these terms as well as with amendment which may be done in future.
For further queries, you can contact our client support team.
PRINCIPLE TERMS
Company has rights to make changes in the terms and conditions and shall inform you in advance about the modified terms and condition. In cases where the amendments are not substantial, the company shall not inform its users about the same. If you have any objection with modified terms and conditions, then you can stop using our service with termination options. We will ask for your acceptance before the applicability of modified terms. With your acceptance you will get continued service. Continuous use of service will be assumed as your acceptance towards modified terms and conditions.
You are bounded by the following obligations:-
- You must have to agree with all terms and conditions for using service.
- You must have to be over the age of minority (18years) and legally capable to enter any legal contract.
- You must use the services legally. You should check your jurisdiction before placing bets.
- You must use the services in the country where online gambling is legal.
- You must not be a resident of country where online gambling is prohibited.
- You must make payments with an authorized source, i.e. Debit/credit or any other method.
- You should never fail to pay your liability.
- Placing bet for commercial purpose is not allowed. You must play bets as an individual.
Terms regarding registration
- We reserve the right to refuse the application of registration of any party and we are not bound to provide any specific reason.
- It is mandatory to complete the registration form and accept the terms. You also must provide your valid ID for verification purposes.
- Valid Id proof includes national Id card, driving licenses, passport (any one of them). As well as utility bill which must have your name and your address as proof.
- Company has rights to restrict the player's account if any of above-mentioned document is missing.
- Make sure that you provide valid information like valid name, address, and email to company.
- Any update in above mentioned information should be provided correctly. As t we will use this info to contact you.
- It is the responsibility of the customer to keep his registered email id secure from third party, company will not be accountable to any kind of loss and damages in this regard.
- Company has " No Tolerance policy" against any kind of fraud. If you intentionally provide any false document, then your account will be suspended immediately and legal action can also take place against you.
- one player is only allowed to maintain one account. If we found two or more accounts from same household, Id, address and device, then your all account will be suspended immediately.
- For security purposes, it is recommended to keep your password safe and confidential. Change your password on regular basis.
- Password must be at least 8 character long which must include one letter, one numbers and special character.
- It is customer's responsibility to keep their password safe and secure. Company is not accountable to any loss related to this.
- It is recommended to log out the account at the end of every session.
- If your registered account, Email, Address, or any other confidential address get hacked by third party then you should immediately inform us for this so that we can suspend your account.
- At the time of registration, you have to choose your preferred currency for transaction like payment, withdrawal or placing bets.
Make sure you are not using the service for following reasons:-
- If you are under the age of minority (18 years) and not capable to enter any kind of legal contract.
- To leak any kind of information of our customer for any purpose.
- To spread negative influence of our services, customer, or operation.
- To promote any kind of commercial advertisement.
- To cheat and fraud with customer and operations.
- To spoil our odds or violate any rights.
- For any illegal activity.
If we find any account involved in any above-mentioned activities, then account will be terminated immediately and legal action will also take place against them.
Terms regarding Privacy
- We keep all our customer information very confidentially and strictly under high security.
- Our company follows policy of "NO DATA SHARING WITH THIRD PARTY". But in some cases, we may give information to competent authority like regulators, police, or finance companies like bank, if required.
Policy of your account
- Choose your preferred currency while doing registration process and use that currency for further transactions of your account.
- Credit option is not available for our service.
- If we find you to not fulfill any of our terms or attempt any kind of fraudulent activity with us, then we will suspend your account without any prior notice.
- If any bets are placing in fraudulent way in order to disturb our operations, then company has rights to refuse, restrict or cancel your placed bet.
- We will cancel all your bets and suspend your account for violation of our terms and condition.
- It is your responsibility to inform us in case of any amount overdrawn and you shall be in debt to us for the amount overdrawn.
- You have rights to self-exclude yourself, If you don't want to continue with our service.
- Customers have rights to limit the amount that they want to lose or wager on. It will execute after 7 days periods of cooling off.
Terms regarding deposits
- You can deposit funds with any payment mode in your chosen currency.
- We charge some fee on customer's deposit and withdrawal which is mandatory to pay. At the same time, you are also responsible for your bank charge, which may incur due for having transaction with us.
- Your deposited fund will be credited to you only when we get an approval or authentication code from our payment institution.
- Make sure that you don't use any kind of illegal gain for doing transaction with us.
Terms regarding withdrawal
- You have right to withdraw any prefer amount from your account.
- It is recommended to do withdrawals in your chosen currency.
- Company has rights to ask for your documents for verification purpose at any time, especially at the time of withdrawal.
- It is recommended to use debit/credit card or the payment method for withdrawal as same that you use for original deposit. It is there for additional security checks.
- If you are getting any kind of problem in withdrawals, you can contact our client support team.
Terms regarding errors
- In case of any error in our system all placed bets will be cancelled. It is your responsibility to inform us about any error if it takes place.
- We are not responsible for any kind of your losses and third party's losses if it occurs because of errors.
- Company has rights to recover the overpaid amount if any. you are liable for debt of the unpaid amount.
Principle rules
- The general rule will not apply in the situation when sports-specific rules and general rules are inconsistent.
- The winner of the event will be announced after the end of event, result will be disclosed after 72 hours. No further queries will be entertained after 72 hours.
- Only the company has right to fix the minimum and maximum wager amount on any sports. No prior notice will be given to customer for this. We can also edit the limit of individuals.
- It is the responsibility of customers to check the transaction account thoroughly. Company will not entertain any kind of dispute issues.
- Company has rights to restrict or remove any kind of its event, market, and product without giving any prior notice.
- Determined winner will be declared as winner for wagering purpose except in the case where minimum number require for future wager is incomplete.
Terms regarding communications or notice
- You can get all important notice and information through these terms and conditions or posted on our website or sent to your registered e-mail address.
- It is recommended to use English language for all communication purpose.
- For any queries, you can contact our client support team.
SITUATION BEYOND OUR CONTROL
- Company is not liable for any losses and damage causes by situation which is out of our control. Situations includes act of God, pandemic diseases, trade disputes, power cut, government acts, delay from telecommunication services, delay from third parties.
UNDERAGE GAMBLING
- If we find that you are underage and placing bets on our sites, then your account will be suspended immediately.
- If you are found acting as agent for someone who is underage (below 18 years) then,
- All your winning amount from your account will be reserved.
- You must pay all the gains that you may have achieved while being below 18 years with the service.
These conditions will be applicable to them also, who is over the age of minority but below the legal age for gambling according to his jurisdiction.
Terms regarding fraud
- Our company follow " NO TOLERANCE POLICY" against any fraud. So, If any fraud or malpractice is attempted by any customer, then he/she will be liable for all the losses and damage of the company. Company can also take legal action against such users.
Terms regarding intellectual property
- Only the company has authority to use Playwise365 name for trade purpose. We legally have its logo and name as registered trademark.
- This URL (uniform resource locator) is owned by us. Any unauthorized use of this URL in any other digital platform or website is not permitted.
- We solely are its owner of rights, services, odds, business system. And only we have right to modify them.
- Make sure you are using your personal profile for your own commercial gain.
- We have right to remove your selected nickname if we found it to be inappropriate.
- Make sure that you are not using our URL, trade name and odds with any other service. It will be considered as sharp practice.
Terms regarding your license
- After agreement we will provide you a license which is non-transferable, non-exclusive and limited. Make sure you use your license for your personal purpose only (not for any commercial purpose). License will be terminated after the end of agreement.
- It is not allowed to modify or alter any information or content of service given to you for any purpose.
Terms regarding your conduct and safety
- For your privacy and security, company consider any inappropriate and unlawful posting as a prohibited behavior. If we found you to be engaged in prohibited behavior in any way, then strict legal action will take against you.
- Make sure you are not involve in any prohibited behavior like:-
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- Commission any illegal activity.
- Spreading any computer viruses.
- Violating our customer's rights.
- Harming minors.
- Disturbing our service in any manner.
- Collecting our data from any false practices.
- Join our service from any fraudulent motive.
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- If you are aware about anyone who are doing prohibited behavior with our service, inform us immediately then strict legal action will be taken against them.
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FAQ's
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If you are experiencing difficulty logging into your PlayWise365 account, there are several potential solutions that you may wish to consider.
-It is advisable to ensure that you are entering your login credentials correctly, as a simple typo or error in the phone number or OTP used can prevent successful login.
If the above mentioned solution does not resolve the issue, it may be prudent to contact the customer support team for assistance in troubleshooting the problem.
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